Application of ELECTRE I Method to Restoration Actions in Telecommunication Network Maintenance

Maintenance of a telecommunication network is a complex problem. Equipments and links suffer incidences everyday that have to be solved to assure the customers quality of service. But the resources that a company have to solve its network problems, are limited. It is necessary to take correct decisions about maintenance actions. The success of incidences resolution depends on this. In this work, we study the application of discrete multicriteria decision-making methods [1] to this problem. Specifically, we explain how ELECTRE I method [2] can be used in an effective manner, obtaining practical results.