Title :
The technical communications group: Adding value to an organization
Author :
Smaczniak, Anthony J. ; Martin-Fisher, Shelly ; Burns, Joan ; Sereno, Judith
Author_Institution :
Praxair, Inc., Tonawanda, NY, USA
Abstract :
Whether an organization uses technical communicators as a permanent part of its organization or hires them on a per project basis, depends on the organization´s culture, flexibility, and real and perceived costs. As technology continues to advance, technical communication demands are prompting organizations to recognize technical communicators as valuable internal resources whose capabilities extend beyond writing. Using professional communication skills and technical knowledge, a permanent Technical Communications Group functions as a vital link to an organization´s customers and employees
Keywords :
management; technical presentation; internal resources; professional communication skills; technical communications group; technical knowledge; Chaotic communication; Costs; Facsimile; Law; Legal factors; Professional communication; Protection; Stability; Telephony; Writing;
Conference_Titel :
Professional Communication Conference, 1993. IPCC 93 Proceedings. 'The New Face of Technical Communication: People, Processes, Products'
Conference_Location :
Philadelphia, PA
DOI :
10.1109/IPCC.1993.593760