Title :
Quality metrics for ISO 9000 documents
Author :
Weiss, Edmond H.
Author_Institution :
Edmond Weiss Seminars, Cherry Hill, NJ, USA
Abstract :
ISO 9000 is a suite of generic quality standards adopted by the EC as a condition of purchase. Firms who wish to sell to the EC will have to be registered as ISO 9000 compliant. Most manufacturing firms who aspire to compliance have far too little procedural documentation, and what they have is far too complicated ambiguous, and unreadable to meet the standard. The objective is to make quality procedures more readable and unambiguous, more maintainable, and more accessible to registars and employees
Keywords :
ISO standards; manufacturing data processing; system documentation; EC; ISO 9000 documents; compliance; generic quality standards; manufacturing firms; procedural documentation; quality metrics; quality procedures; Conference management; Documentation; Heart; Indexing; Professional communication; Quality control; Quality management; Seminars; Standards publication;
Conference_Titel :
Professional Communication Conference, 1993. IPCC 93 Proceedings. 'The New Face of Technical Communication: People, Processes, Products'
Conference_Location :
Philadelphia, PA
DOI :
10.1109/IPCC.1993.593894
