Strategic monitoring and alignment to achieve business process best practices

Business process design, reengineering and monitoring enable companies to achieve market-wide competitiveness and reduce their reaction time to environmental changes. IT systems become more sophisticated to meet the demands for real-time performance measurement and management. Besides, strategic management approaches such as the balanced scorecard gain more and more importance due to lacking alignment and strategic orientation in companies. Holistic management systems are therefore emerging. This paper focuses on a strategic management and monitoring framework that incorporates holistic aspects from the balanced scorecard with demands to data- and business driven process design and controlling. As a result, not a specific monitoring application is presented, but a methodology to combine strategic and tactical monitoring under best-practice assumptions.