Title :
How to improve communication with co-workers and subject matter experts
Author_Institution :
ComPro, Inc., Washington, DC, USA
Abstract :
To produce a top quality product, technical communicators need to use informal communication channels in addition to those of the formal superior/subordinate hierarchy. Before they can be used, these channels need to be established and maintained. Four skills needed by information workers are defined, the one most often neglected by technical writers is identified, and that skill is defined in detail
Keywords :
professional communication; technical presentation; communication improvement; coworker-subject expert communication; formal superior/subordinate hierarchy; informal communication channels; information workers; skill; technical communicators; technical writers; top quality product; Communication channels; Communication standards; Communication system control; Content management; Fires; Oral communication; Organization Charts; Product development; Professional communication; Standards organizations;
Conference_Titel :
Professional Communication Conference, 1993. IPCC 93 Proceedings. 'The New Face of Technical Communication: People, Processes, Products'
Conference_Location :
Philadelphia, PA
DOI :
10.1109/IPCC.1993.593900
