DocumentCode
2002416
Title
Performance evaluation of port logistics: The case of the Sousse port
Author
Zouari, Zied ; Khayech, Kais
Author_Institution
Dept. of Econ. & Manage., Super. Inst. of Technol. Studies, Mahdia, Tunisia
fYear
2011
fDate
May 31 2011-June 3 2011
Firstpage
241
Lastpage
247
Abstract
In this paper, I would like to have a glimpse on the several approaches to clarify a better method for the purpose of evaluating the performance of port chain logistics. This latter represents several dimensions. The logistical aspects incite to underline the relative importance of the commercial and the operational dimensions. The application on the port of Sousse, following a survey of some indicators evolution during the period 2000-2010, permitting to clarify several findings that touch its level of working and its capacity to satisfy the expectations of its users and customers.
Keywords
customer satisfaction; logistics; performance evaluation; sea ports; Sousse ports; customer expectations; customer satisfaction; port chain logistics; port logistics performance evaluation; Asia; Delay; Economics; Investments; Marine vehicles; Merchandise; Transportation; Performance; dimensions; logistic and port;
fLanguage
English
Publisher
ieee
Conference_Titel
Logistics (LOGISTIQUA), 2011 4th International Conference on
Conference_Location
Hammamet
Print_ISBN
978-1-4577-0322-5
Type
conf
DOI
10.1109/LOGISTIQUA.2011.5939297
Filename
5939297
Link To Document