Managing TQM in a large company

Author

Fallah, M. Hosein

Author_Institution

AT&T Bell Labs., Holmdel, NJ, USA

fYear

1993

fDate

29 Nov-2 Dec 1993

Firstpage

510

Abstract

The quest for competitive advantage through quality excellence in recent years has led US companies to focus more and more on total quality management. They have found the Malcolm Baldrige National Quality Award (MBNQA) criteria, ISO 9000 standards, and SEI Capability Maturity Model (CMM) to be effective tools for evaluating and improving their quality systems. Some companies are using these models to drive their quality initiatives. Although a company can have an excellent approach to TQM, the deployment and management of the system are critical factors for overall success. This paper reviews quality system models, introduces AT&T´s approach (TQA), and describes the TQA implementation strategy

Keywords

management; quality control; standards; AT&T; ISO 9000 standards; Malcolm Baldrige National Quality Award; SEI Capability Maturity Model; TQM; US companies; large company; quality systems; Capability maturity model; Companies; Coordinate measuring machines; ISO standards; Quality awards; Quality management; Software engineering; Software standards; Standards development; Total quality management;

fLanguage

English

Publisher

ieee

Conference_Titel

Global Telecommunications Conference, 1993, including a Communications Theory Mini-Conference. Technical Program Conference Record, IEEE in Houston. GLOBECOM '93., IEEE

Conference_Location

Houston, TX

Print_ISBN

0-7803-0917-0

Type

conf

DOI

10.1109/GLOCOM.1993.318133

Filename

318133