Title :
Building trust in virtual teams
Author :
Coppola, Nancy W. ; Hiltz, S. Roxanne ; Rotter, Naomi
Author_Institution :
Dept. of Humanities & Social Sci., New Jersey Inst. of Technol., Newark, NJ, USA
Abstract :
This paper presents a multidisciplinary study of trust development in virtual learning communities for anyone interested in improving virtual-presence interactions. First, qualitative analyses of faculty interviews are presented, showing online faculty role changes in cognitive, affective, and managerial activities. Then, faculty perceptions of online community building are correlated to theories of swift trust with a coding system and pattern analysis software. Finally, strategies for trust formation are suggested
Keywords :
Internet; computer aided instruction; distance learning; affective activities; coding system; cognitive activities; faculty interviews; managerial activities; online faculty role changes; pattern analysis software; trust development; virtual learning; virtual teams; virtual-presence interactions; Communities; Computer mediated communication; Education; Electronic learning; Frequency; Instruments; Pattern analysis; Quality management; Technology management; Virtual groups;
Conference_Titel :
Professional Communication Conference, 2001. IPCC 2001. Proceedings. IEEE International
Conference_Location :
Sante Fe, NM
Print_ISBN :
0-7803-7209-3
DOI :
10.1109/IPCC.2001.971585
