Toward a methodology for disruption management — Reactive planning and scheduling based on a repair approach

In the current competitive context, the control of disruptions is becoming a major issue to tackle in the management of industrial organizations. In order to minimize disruption impact in present complex organizations, the paper proposes an approach for repairing plans and schedules, based on distributed cooperative solving method. An agent based model of organizations is proposed, where agents operate cooperative repair behaviours in order to determine the solution which minimizes the disruption impact and propose it to the human decision maker. This paper focuses on the description of the methodology for designing the decision support system, the cooperative repair behaviours that agents develop in order to find solutions to disruptions.