Title :
Understanding the ITIL Implementation Project: Conceptualization and Measurements
Author :
Iden, Jon ; Eikebrokk, Tom Roar
Author_Institution :
Dept. of Strategy & Manage., NHH, Bergen, Norway
fDate :
Aug. 29 2011-Sept. 2 2011
Abstract :
The purpose of this research is to contribute to the theorizing of ITIL. The paper provides a model that conceptualizes the scope and content of an ITIL implementation project, and it tests and validates measurements based on a literature study and data from a survey of 446 Nordic ITIL experts.
Keywords :
information management; project management; ITIL implementation project; Nordic ITIL expert; information technology infrastructure library; Context; Educational institutions; Information systems; Interviews; Organizations; Process control; ITIL; implementation; project; theory development;
Conference_Titel :
Database and Expert Systems Applications (DEXA), 2011 22nd International Workshop on
Conference_Location :
Toulouse
Print_ISBN :
978-1-4577-0982-1
DOI :
10.1109/DEXA.2011.87
