Title :
Measurement of quality of experience in service engineering
Author :
Uozumi, Mitsunari ; Asama, Hajime
Author_Institution :
Mitsubishi Electr. Corp., Kamakura, Japan
Abstract :
The service engineering aims to feed back user´s state to the service provider. The environment that imitated deterioration in service was composed, and the glance was measured. As a result, the relation between deterioration in service and concentrated level of the subject was able to be observed as a difference of the tendency to the saccade.
Keywords :
multimedia computing; quality of service; relevance feedback; experience quality measurement; service engineering; service provider; user state feedback; Communication networks; Media; Noise; Physiology; Pressure measurement; Quality of service; Visual communication; Service Engineering;
Conference_Titel :
SICE Annual Conference (SICE), 2011 Proceedings of
Conference_Location :
Tokyo
Print_ISBN :
978-1-4577-0714-8
