An expert system for ISO 9000 quality management system

Author

Cheng, L.L. ; Tsang, W.M. ; Yeung, K.L.

Author_Institution

City Polytech. of Hong Kong, Kowloon, Hong Kong

Volume

2

fYear

1993

fDate

19-21 Oct. 1993

Firstpage

726

Abstract

The ISO 9000 quality management system is becoming more important for all sectors of industry. Due to the open door policy in China, managers are now aware of the significance of implementing the ISO 9000 quality assurance system in their companies or factories. However, the ISO 9000 quality system is new to a lot of people, so in order to train personnel to have a quick and thorough understanding of the ISO 9000 quality system standard, an expert system is often used. An ISO 9000 expert system is presented which is written in Prolog. It is rule-based and backward chained. The knowledge of this expert system came from a consultant in this domain. The system gives the user the percentage of conformance to a particular statement in the ISO 9001 standard and delivers a quality manual which the user can use to implement the ISO quality system.<>

Keywords

administrative data processing; computer based training; expert systems; intelligent tutoring systems; quality control; standards; user manuals; China; ISO 9000 quality management system; Prolog; backward chaining; building; conformance; construction; electronics; expert system; managers; manufacturing engineering; open door policy; personnel training; quality assurance system; quality manual; rule-based system; servicing; standard; Buildings; Cities and towns; Construction industry; Councils; Europe; Expert systems; Production facilities; Quality assurance; Quality management; Subcontracting;

fLanguage

English

Publisher

ieee

Conference_Titel

TENCON '93. Proceedings. Computer, Communication, Control and Power Engineering.1993 IEEE Region 10 Conference on

Conference_Location

Beijing, China

Print_ISBN

0-7803-1233-3

Type

conf

DOI

10.1109/TENCON.1993.320084

Filename

320084