DocumentCode
2043218
Title
A Practical Availability Risk Assessment Framework in ITIL
Author
Liu, Hui ; Lin, Yue ; Chen, Peng ; Jin, Lufeng ; Ding, Fan
Author_Institution
Sch. of Manage. & Econonics, Beijing Inst. of Technol., Beijing, China
fYear
2010
fDate
4-5 June 2010
Firstpage
286
Lastpage
290
Abstract
There are many availability-related requirements from the user, business and IT service providers, such as service availability, maintainability, capacity, quality, reliability, survivability etc. In this paper, we propose a framework to effectively integrate the availability demands from different perspectives. The risk assessment framework is designed to coordinate with the management process defined in ITIL and can be implemented with ease in ITIL tools.
Keywords
information management; libraries; risk management; IT infrastructure library; IT service providers; ITIL tool; availability risk assessment framework; service availability; Availability; Monitoring; Resilience; Risk management; Security; Availability Risk; ITIL; Risk Assessment; Service;
fLanguage
English
Publisher
ieee
Conference_Titel
Service Oriented System Engineering (SOSE), 2010 Fifth IEEE International Symposium on
Conference_Location
Nanjing
Print_ISBN
978-1-4244-7327-4
Type
conf
DOI
10.1109/SOSE.2010.38
Filename
5569892
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