A team-based process improvement initiative

Author

Wong, Poh Yee

Author_Institution

Inf. Technol. Inst., Singapore

fYear

1996

fDate

21-23 Aug 1996

Firstpage

437

Abstract

Summary form only given. The Information Technology Institute (ITI) thrives on a research and development environment that is similar to many applied research institutes in the United States. It delivers projects that apply advanced and useful high technologies to difficult problems. Most of these projects have a fixed deadline, be it a launch date or a deployment date. Hence, the process supporting these projects needs to be sensitive to the management of scope and resources. The improvement process started in 1992, when ITI embarked on a journey to define an IS0 9000-compliant quality management system (QMS). I take a macro perspective towards deriving a process best suited to any environment. Instead of describing the processes that are in use in our organisation, I emphasise the participation of teams in the definition and deployment of the QMS

Keywords

human resource management; personnel; project management; research initiatives; software development management; software quality; IS0 9000; Information Technology Institute; United States; organisation; project management; quality management system; research and development environment; software quality; team participation; team-based process improvement initiative; Best practices; Guidelines; Information technology; Process planning; Project management; Prototypes; Quality management; Research and development; Resource management; Robustness;

fLanguage

English

Publisher

ieee

Conference_Titel

Computer Software and Applications Conference, 1996. COMPSAC '96., Proceedings of 20th International

Conference_Location

Seoul

ISSN

0730-3157

Print_ISBN

0-8186-7579-9

Type

conf

DOI

10.1109/CMPSAC.1996.544610

Filename

544610