Title :
Internet-based maintenance support for customers and manufacturers
Author :
Rödder, Harald ; Kieckhöfel, Oliver ; Manzke, Stefan
Author_Institution :
Werum GmbH, Lindeburg, Germany
fDate :
31 Aug-4 Sep 1998
Abstract :
Service is a real challenge for manufacturers selling worldwide and the expectations of the customers are high. Teleservice-the remote support of maintenance operations based on information technology-enables the manufacturers to meet both customer requirements and personal interests, such as reduction of costs. This article introduces diMas (distributed Maintenance system), an Internet-based system used by manufacturers to provide maintenance-related information to their own service technicians and their customers
Keywords :
Internet; engineering computing; maintenance engineering; management information systems; telemetry; Internet-based maintenance support; customer service; diMas; distributed maintenance system; information technology; remote maintenance operations support; service technicians; teleservice; Aerospace industry; Automotive engineering; Availability; Costs; Documentation; HTML; Manufacturing; Software systems; Web and internet services; Web server;
Conference_Titel :
Industrial Electronics Society, 1998. IECON '98. Proceedings of the 24th Annual Conference of the IEEE
Conference_Location :
Aachen
Print_ISBN :
0-7803-4503-7
DOI :
10.1109/IECON.1998.724040
