Title :
Modular based IT-solutions for efficient worldwide service processes
Author_Institution :
Dept. of Production Syst., Ruhr-Univ., Bochum, Germany
fDate :
31 Aug-4 Sep 1998
Abstract :
Teleservice is a new innovative service. This contribution shows the benefits of teleservice for both manufacturers and customers and emphasises relevant aspects for the realisation of an efficient teleservice. The effective use of teleservice, the applied technology and the requirements of an integration in existing service-processes are demonstrated. A main emphasis is on the demands of a software architecture suitable for an organisational widespread use
Keywords :
engineering computing; maintenance engineering; management information systems; telemetry; applied technology; customers; efficient worldwide service processes; innovative service; maintenance management information system; manufacturers; modular based IT-solutions; software architecture; teleservice; Circuit faults; Computer aided manufacturing; Costs; Investments; Machine control; Manufacturing processes; Production systems; Programmable control; Software architecture; Testing;
Conference_Titel :
Industrial Electronics Society, 1998. IECON '98. Proceedings of the 24th Annual Conference of the IEEE
Conference_Location :
Aachen
Print_ISBN :
0-7803-4503-7
DOI :
10.1109/IECON.1998.724041
