DocumentCode
2070070
Title
Modular based IT-solutions for efficient worldwide service processes
Author
Zuther, Magnus
Author_Institution
Dept. of Production Syst., Ruhr-Univ., Bochum, Germany
Volume
4
fYear
1998
fDate
31 Aug-4 Sep 1998
Firstpage
2089
Abstract
Teleservice is a new innovative service. This contribution shows the benefits of teleservice for both manufacturers and customers and emphasises relevant aspects for the realisation of an efficient teleservice. The effective use of teleservice, the applied technology and the requirements of an integration in existing service-processes are demonstrated. A main emphasis is on the demands of a software architecture suitable for an organisational widespread use
Keywords
engineering computing; maintenance engineering; management information systems; telemetry; applied technology; customers; efficient worldwide service processes; innovative service; maintenance management information system; manufacturers; modular based IT-solutions; software architecture; teleservice; Circuit faults; Computer aided manufacturing; Costs; Investments; Machine control; Manufacturing processes; Production systems; Programmable control; Software architecture; Testing;
fLanguage
English
Publisher
ieee
Conference_Titel
Industrial Electronics Society, 1998. IECON '98. Proceedings of the 24th Annual Conference of the IEEE
Conference_Location
Aachen
Print_ISBN
0-7803-4503-7
Type
conf
DOI
10.1109/IECON.1998.724041
Filename
724041
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