An interaction meta-model for groupware theory and research

This paper reviews and integrates some of the theoretical and empirical models that have been proposed to study groups using Group Decision Support Systems (GDSS). An interaction meta-model based on contingency theory is developed to integrate different theories. The meta-model proposes that the outcomes of group interaction are contingent upon three main contextual factors (Technology, Groups and Tasks), and their interaction. This paper presents a new insight into the dynamic interplay of the factors influencing group processes and outcomes and derives the implications for researchers