Towards a design methodology for decision support systems

The authors propose the use of process models for DSS design. The kind of process models suggested are task structures and decision structures with simple graphical syntax and semantics. The process models form the basis for a coherent DSS design methodology, based upon the bounded rationality paradigm. The history of DSS and DSS design is discussed to form a theoretical position. The resulting methodology has been tested and evaluated in a laboratory experiment. The results of this evaluation will be used for continuous improvement of the methodology.<>