Title :
Customer Service Competition in Crossed Supply Chains
Author :
Xiao, Di ; Hao, Yun-Hong
Author_Institution :
Dept. of Bus. Adm., Zhejiang Gongshang Univ. Hangzhou, Hangzhou, China
Abstract :
Under the background that competition of enterprise has changed into the competition between supply chains, we studied the customer service competition of two-echelon supply chains that exists crossed structure, and compared service level and profit in three different scenario, which consist of uncoordinated scenario, coordinated scenario, and hybrid scenario. Finally, we discussed the influence of different parameters to service level decision of members in supply chains.
Keywords :
customer services; profitability; supply chain management; crossed supply chain; customer service competition; two-echelon supply chain; Companies; Costs; Customer service; Density functional theory; Electricity supply industry; Manufacturing industries; Production; Supply chain management; Supply chains; Virtual manufacturing;
Conference_Titel :
Management and Service Science, 2009. MASS '09. International Conference on
Conference_Location :
Wuhan
Print_ISBN :
978-1-4244-4638-4
Electronic_ISBN :
978-1-4244-4639-1
DOI :
10.1109/ICMSS.2009.5301209
