AHP-Based Evaluation of Information Service Quality of Information Center Web Portals in High-Tech Industry

Nowadays, web portals have become a useful way for high-tech information centers providing information services for high-tech enterprises. The importance of evaluating the information service quality of these Web portals has been recognized by both information service researchers and practitioners. By applying an analytic hierarchy process (AHP) approach, a hierarchical structure evaluation criteria model has been constructed, and the global priority weight of each criterion in the model has also been determined in this study. According to the model, a comprehensive score method has been used to evaluate the information service quality of ten primary high-tech industry information center Web portals in China. The findings of this study provide a useful instrument for researchers who wish to measure the information service quality of Web portals, as well as for high-tech information center managers who want to enhance their web portals service performance.