Evaluating e-government websites in Jordan: Accessibility, usability, transparency and responsiveness

Investigating e-government Web-based services and evaluating its development has become one of the evolving research areas in the information systems field. After a decade of launching the e-government program in Jordan, we examined thirty governmental Websites in terms of their accessibility, usability, transparency, and responsiveness to citizens´ request. This study found that the majority of the Websites are still in the early stages of development, and there is a noticeable lack in Websites readiness for moving-up to the advanced level fundamental for providing transactional services. Based on the evaluation results and through a manual testing, it was found the majority of the Websites do not employ the same design, where there should be consistent and should be using the same standards and features.