• DocumentCode
    2082801
  • Title

    Web-Based Service Management of Social Network

  • Author

    Chen Gang ; Hu Ke-jin

  • Author_Institution
    Shanghai Univ. of Finance & Economic, Shanghai, China
  • fYear
    2009
  • fDate
    20-22 Sept. 2009
  • Firstpage
    1
  • Lastpage
    4
  • Abstract
    This paper try to design structure of Web-based service management of social network. The structure integrating IT service and social network service flow. Help desk becomes only interface for all levels of users according to their individual demands. Though analysis of service events and user´s feedback in service flow, it also provides the decision-making to improve the quality of Web-based service management of social network.
  • Keywords
    Internet; decision making; social networking (online); technical support services; IT service; Web-based service management; decision making; help desk; social network service flow; Databases; Decision making; Feedback; Finance; Financial management; Information analysis; Management training; Organizing; Quality management; Social network services;
  • fLanguage
    English
  • Publisher
    ieee
  • Conference_Titel
    Management and Service Science, 2009. MASS '09. International Conference on
  • Conference_Location
    Wuhan
  • Print_ISBN
    978-1-4244-4638-4
  • Electronic_ISBN
    978-1-4244-4639-1
  • Type

    conf

  • DOI
    10.1109/ICMSS.2009.5301394
  • Filename
    5301394
    • Link To Document
    https://search.isc.ac/dl/search/defaultta.aspx?DTC=49&DC=2082801