DocumentCode
2089230
Title
Notice of Retraction
Service Innovation Performance Evaluation in Service Enterprise - Based on Wuhan Telecom Best Tone Center
Author
Xiong Ying ; Cao Chang-xing ; Gao Jingjing ; Ci Yipeng
Author_Institution
Sch. of Econ. & Manage., China Univ. of Geosci., Wuhan, China
fYear
2009
fDate
20-22 Sept. 2009
Firstpage
1
Lastpage
6
Abstract
Notice of Retraction
After careful and considered review of the content of this paper by a duly constituted expert committee, this paper has been found to be in violation of IEEE´s Publication Principles.
We hereby retract the content of this paper. Reasonable effort should be made to remove all past references to this paper.
The presenting author of this paper has the option to appeal this decision by contacting TPII@ieee.org.
Service innovation management has only recently emerged as an academic discipline. Studies on innovation performance evaluation in the service sector, however, have received little attention from academic researchers. By reviewing relevant literature, this paper defines the service innovation performance and sets up a service innovation performance evaluation (SIPE) index system in service enterprise considering the characteristics of service innovation, with the theoretical guide of Balanced Scorecard. Then, this paper applies the performance evaluation system of service innovation to measure the service innovation performance of Wuhan Telecom Best Tone Center (WHTBTC), and proposes several management suggestions.
After careful and considered review of the content of this paper by a duly constituted expert committee, this paper has been found to be in violation of IEEE´s Publication Principles.
We hereby retract the content of this paper. Reasonable effort should be made to remove all past references to this paper.
The presenting author of this paper has the option to appeal this decision by contacting TPII@ieee.org.
Service innovation management has only recently emerged as an academic discipline. Studies on innovation performance evaluation in the service sector, however, have received little attention from academic researchers. By reviewing relevant literature, this paper defines the service innovation performance and sets up a service innovation performance evaluation (SIPE) index system in service enterprise considering the characteristics of service innovation, with the theoretical guide of Balanced Scorecard. Then, this paper applies the performance evaluation system of service innovation to measure the service innovation performance of Wuhan Telecom Best Tone Center (WHTBTC), and proposes several management suggestions.
Keywords
innovation management; performance evaluation; service industries; telecommunication network management; Wuhan telecom best tone center; analytic hierarchy process; balanced scorecard; service enterprise; service innovation management; service innovation performance evaluation; Costs; Finance; Forestry; Geology; Innovation management; Marketing and sales; Performance analysis; Power generation economics; Technological innovation; Telecommunications;
fLanguage
English
Publisher
ieee
Conference_Titel
Management and Service Science, 2009. MASS '09. International Conference on
Conference_Location
Wuhan
Print_ISBN
978-1-4244-4638-4
Type
conf
DOI
10.1109/ICMSS.2009.5301634
Filename
5301634
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