Outsourced, Offshored Software-Testing Practice: Vendor-Side Experiences

In the era of globally distributed software engineering, the practice of outsourced, off shored software testing (OOST) has witnessed increasing adoption. Although there have been ethnographic studies of the development aspects of global software engineering and of the in-house practice of testing, there have been fewer studies of OOST, which to succeed, can require dealing with unique challenges. To address this limitation of the existing studies, we conducted-and, in this paper, report the findings of-an ethnographically-informed study of three vendor testing teams involved in OOST practice. Specifically, we studied how test engineers perform their tasks under deadline pressures, the challenges that they encounter, and their strategies for coping with the challenges. Our study provides insights into the differences and similarities between in-house testing and OOST, the influence of team structures on the degree of pressure experienced by test engineers in the OOST setup, and the factors that influence quality and productivity under OOST.