• DocumentCode
    2101596
  • Title

    Study of e-CRM Based on Distributed Data Mining

  • Author

    Li, Longyi ; Tao, Lihua

  • Author_Institution
    Dept. of E-Bus., South China Univ. of Technol., Guangzhou, China
  • fYear
    2009
  • fDate
    20-22 Sept. 2009
  • Firstpage
    1
  • Lastpage
    3
  • Abstract
    Due to the development of grid business, e-CRM system receives a mass of data every day. So, how to process and utilize these disorderly massive data are important elements of enterprise business intelligent. However, distributed data mining technology can solve this problem perfectly, which analyzes and processes the data with a distributed method. The system is able to meet real-time and dynamic needs of information in enterprises. Firstly, the paper elaborates working mechanism of distributed data mining, describes the implementation of distributed data mining algorithms. On the basis of this, the paper gives a framework of distributed data mining system model of e-CRM, describes function and characteristics of this system as well as the problems which should be paid attention in the application. All of these provide an effective way for enterprises to deal with distributed massive data.
  • Keywords
    competitive intelligence; customer relationship management; data mining; distributed processing; electronic commerce; distributed data mining technology; e-CRM system; enterprise business intelligence; grid business development; Algorithm design and analysis; Computer networks; Data mining; Data models; Distributed computing; Distributed databases; Information analysis; Internet; Phase change materials; Real time systems;
  • fLanguage
    English
  • Publisher
    ieee
  • Conference_Titel
    Management and Service Science, 2009. MASS '09. International Conference on
  • Conference_Location
    Wuhan
  • Print_ISBN
    978-1-4244-4638-4
  • Electronic_ISBN
    978-1-4244-4639-1
  • Type

    conf

  • DOI
    10.1109/ICMSS.2009.5302106
  • Filename
    5302106