Failure analysis tailored to demand a business model for high tech service

This paper is an approach to establish a complete business model for failure analysis (FA) as a high tech service provider in the world of microelectronics, from the introduction of analysis process flows, over correlation of equipment/skills with the technologies and products that the lab is supporting, to a key performance indicators (KPI)-based operation that handles the interdependencies of workload and cycle time and opens the path to quantitative target setting agreements with the customer´s inclusive introduction into balanced score card controlling. A complete system, built upon all the presented parts, leads to a database that can calculate all the parameters for an FA lab from scratch, tailored exactly to the demand of the customer. Such a database acts as reference lab and defines best FA practice.