Title :
A vendor-customer relationship to improve product quality
Author :
Reffett, John L.
Author_Institution :
AT&T Bell Lab., USA
Abstract :
The author shows how AT&T shared information on its development process with its customers to gain customer insight. He also describes how AT&T was able to respond to customer process improvement issues. He explains how the development process was reviewed, how the review was merged into AT&T´s ongoing improvement process, and how both AT&T and the regional Bell Operating Companies have benefited from this cooperative relationship
Keywords :
management; telephone systems; AT&T; Bell Operating Companies; customer insight; customer process improvement issues; development process; product quality; vendor-customer relationship; History; Inspection; Manufacturing processes; Monitoring; Performance analysis; Programming; Project management; Quality control; Quality management; Switches;
Conference_Titel :
Communications, 1988. ICC '88. Digital Technology - Spanning the Universe. Conference Record., IEEE International Conference on
Conference_Location :
Philadelphia, PA
DOI :
10.1109/ICC.1988.13679
