Title :
Telecooperation services-trials performed by European PNO R&D staff members
Author :
Backstrom, Markus ; Schmitz, Roland ; Uellner, Stefan ; Bruggemann, Heinz ; Le Corre, Hervé ; Corte, Carlo ; Sardinha, Paulo ; Ferreira, Jaime ; Opsommer, Johan ; Ristola, Pauli
Author_Institution :
Helsinki Telephone Co. Ltd., Finland
Abstract :
Accompanying the EURESCOM project P505: `Wide Area Computer Support for Cooperative Work (CSCW)´, this paper describes the outcome of this project. The results are presented in 4 parts. Part 1 describes how work processes in the context of EURESCOM and therefore in most distributed project environments are coped with today; this includes classifying the work processes in European PNOs and gathering information on the support tools used. Part 2 analyses and groups the work processes according to similar communication characteristics and generates suitable work-process supportive toolsets. Part 3 describes ten scenarios of typical telecooperative work processes on which trials are carried out in the project and the means used to analyse the results of the trials. Part 4 finally describes first results achieved
Keywords :
groupware; research initiatives; telecommunication computing; telecommunication networks; telecommunication services; CSCW; EURESCOM; EURESCOM project; European PNO R&D staff; R&D trials; Wide Area Computer Support for Cooperative Work; communication characteristics; distributed project environment; public network operators; support tools; telecooperation services; telecooperative work processes; trials; work-process supportive toolsets; Character generation; Collaborative work; Context; Postal services; Research and development; Telecommunications; Telephony; Topology;
Conference_Titel :
Global Telecommunications Conference, 1996. GLOBECOM '96. 'Communications: The Key to Global Prosperity
Conference_Location :
London
Print_ISBN :
0-7803-3336-5
DOI :
10.1109/GLOCOM.1996.594449
