The Model about "One-Stop" E-Government Service Integration

E-government is the organic combination of information technology and government management function. From the point of service integration, "One-stop" e-government service integration can take CRM (customer relation management) as the guidelines, VO (virtual organization) as the method and TQM (total quality management) as the guarantee. Then, following such a principle of "making the application convenient, making the examination and approval declined, making the transaction normative and making disposal transparent", "One-stop" E-government application model and its function are put forward based on the combination of above-mentioned CRM, TQM and VO.