Using Web Quality Models and Questionnaires for Web Applications Understanding and Evaluation

As web applications (WebApps) continue to gain popularity, evaluating new generation WebApps poses challenges regarding use of current quality models and their included (sub-) characteristics. For instance, communicability and sense of community are characteristics often neglected in quality modeling. Considering the recently issued ISO/IEC 25010/25012 standards, we utilize our previously developed and recently revised quality models and framework, 2Q2U (Quality, Quality in use, actual Usability and User experience) in combination with SIQinU (Strategy to Improve Quality in Use), a purpose oriented improvement strategy. We show SIQinU´s flexible approach through using questionnaires to measure and evaluate quality in use for WebApps. To illustrate this approach a practical case study for evaluating pragmatic and hedonic user perceptions for two online radio WebApps is conducted.