• DocumentCode
    2118179
  • Title

    An Empirical Study on Factors Influencing the Quality of Internet Banking Service

  • Author

    Xiaoting, Zheng ; Zhuo, Dia

  • Author_Institution
    Sch. of Bus., Jiujiang Univ., Jiujiang, China
  • fYear
    2010
  • fDate
    24-26 Dec. 2010
  • Firstpage
    3
  • Lastpage
    6
  • Abstract
    This paper studies the factors of affecting perceived service quality of internet banking. The framework of perceived service quality is constructed on the basis of theoretical research and China´s reality. And the framework is tested by LISREL8.7.This paper also puts forward the suggestions of enhancing perceived service quality of Internet banking.
  • Keywords
    Internet; banking; China; Internet banking service; LISREL8.7; service quality; Information science; Internet banking; empirical study; factors;
  • fLanguage
    English
  • Publisher
    ieee
  • Conference_Titel
    Information Science and Engineering (ISISE), 2010 International Symposium on
  • Conference_Location
    Shanghai
  • ISSN
    2160-1283
  • Print_ISBN
    978-1-61284-428-2
  • Type

    conf

  • DOI
    10.1109/ISISE.2010.53
  • Filename
    5945038
    • Link To Document
    https://search.isc.ac/dl/search/defaultta.aspx?DTC=49&DC=2118179