Title :
An Empirical Study on Factors Influencing the Quality of Internet Banking Service
Author :
Xiaoting, Zheng ; Zhuo, Dia
Author_Institution :
Sch. of Bus., Jiujiang Univ., Jiujiang, China
Abstract :
This paper studies the factors of affecting perceived service quality of internet banking. The framework of perceived service quality is constructed on the basis of theoretical research and China´s reality. And the framework is tested by LISREL8.7.This paper also puts forward the suggestions of enhancing perceived service quality of Internet banking.
Keywords :
Internet; banking; China; Internet banking service; LISREL8.7; service quality; Information science; Internet banking; empirical study; factors;
Conference_Titel :
Information Science and Engineering (ISISE), 2010 International Symposium on
Conference_Location :
Shanghai
Print_ISBN :
978-1-61284-428-2
DOI :
10.1109/ISISE.2010.53
