Title :
Simulation of check-in at airports
Author :
Joustra, Paul E. ; Van Dijk, Nico M.
Author_Institution :
Incontrol Enterprise Dynamics, Maarssen, Netherlands
Abstract :
The purpose of the paper is to describe: (a) why simulation is necessary to evaluate check-in, (b) a simulation toolbox for check-in counters and (c) two case studies for Amsterdam Airport Schiphol. First, it is discussed why queuing theory results are too limited but nevertheless useful to predict queuing times for check-in counters at airports. Next the necessity of simulation is emphasized and a special purpose simulation toolbox is presented. The toolbox is suitable for several purposes: (1) analyzing operational check-in rules (e.g. common instead of dedicated check-in; (2) overflow for economy class passengers to business class counters), performing capacity studies; (3) evaluating the operational planning of check-in counters; and (4) improving personnel planning. Two simulation studies are outlined that are conducted with the toolbox for Schiphol: one to evaluate operational check-in rules and one to determine the growth capacity of Schiphol with the current check-in facilities
Keywords :
airports; digital simulation; personnel; queueing theory; scheduling; travel industry; Amsterdam Airport Schiphol; airport check-in simulation; business class counters; capacity studies; case studies; check-in counters; check-in facilities; common check-in; dedicated check-in; economy class passengers; growth capacity; operational check-in rules; operational planning; overflow; personnel planning; queuing theory; queuing times; simulation toolbox; special purpose simulation toolbox; Airports; Capacity planning; Counting circuits; Fluctuations; Internet; Performance analysis; Performance evaluation; Personnel; Predictive models; Queueing analysis;
Conference_Titel :
Simulation Conference, 2001. Proceedings of the Winter
Conference_Location :
Arlington, VA
Print_ISBN :
0-7803-7307-3
DOI :
10.1109/WSC.2001.977409
