Title :
Empirical analysis on structure dimensions of service employees´ innovation behavior
Author :
Xia, Li ; Changjun, Dai
Author_Institution :
Glorious Sun School of Business and Management, Donghua University, Shanghai, China
Abstract :
According to working characteristics of service employees, their innovation behavior has four-dimensional structure, namely innovation orientation, innovation ideas generation, innovation ideas implementation, innovation ideas practice. Based on home and abroad study, the paper designs service employee innovation behavior scale, collects many questionnaires for empirical analysis, tests service employee innovation behavior´s four structure dimension through exploratory factor analysis‥
Keywords :
Correlation; Manufacturing; Organizations; Production; Reliability; Technological innovation; Empirical Analysis; Innovation Behavior; Structure Dimensions;
Conference_Titel :
Information Science and Engineering (ICISE), 2010 2nd International Conference on
Conference_Location :
Hangzhou, China
Print_ISBN :
978-1-4244-7616-9
DOI :
10.1109/ICISE.2010.5690174
