To Investigate the Success and Failure Factors of ERP Implementation within Malaysian Small and Medium Enterprises

In recent years ERP, as a comprehensive new system, has been used by many Malaysian companies. It has been successful in some and in some others it has failed. This article assesses 15 success factors and 8 failure factors in SME companies and tries to recognize the effective ones. The results show that the two most important failure factors in implementing ERP in Malaysian SMEs are ´poor planning or poor management´ and ´inappropriate training methods´ and the most important success factors are ´Implementing team´s teamwork and composition´ and ´ Effective training of users´. It could be conducted that team work is a key success factor in Malaysian SMEs and also training is of vital importance. As a result, by a sound investment and effective trainings we may guarantee the success of ERP in SMEs in Malaysia, failure to do so will lead to a defeat for ERP in Malaysian setting.