DocumentCode
2126730
Title
Fit for business: improving customer satisfaction through real time information
Author
Hayne, Tim
fYear
2004
fDate
38168
Firstpage
7
Lastpage
42564
Abstract
FGW (First Great Western), which runs a high speed train service between London Paddington and the west of England, Bristol, Bath, south Wales and the Cotswolds, has developed a fit-for-business strategy focused on our customers´ travel requirements, understanding their needs and delivering products that are relevant, consistent and accessible. Real-time information has formed a major part of this strategy.
Keywords
customer satisfaction; information services; railways; travel industry; FGW; First Great Western; customer satisfaction; customer travel requirements; fit-for-business strategy; high speed train service; real time information;
fLanguage
English
Publisher
iet
Conference_Titel
Railway Information Systems, 2004. IEE
ISSN
0537-9989
Print_ISBN
0-86341-444-3
Type
conf
DOI
10.1049/ic:20040139
Filename
1515172
Link To Document