Enhancing Requirement Stakeholder Satisfaction during Far-shore Maintenance of Custom Developed Software using Shift-Pattern Model

For a globally managed software, the challenges of addressing the evolving requirements due to business changes in the post-delivery phase of software lifecycle increase. Managing requirements stakeholder´s satisfaction from a far-shore location is one such challenge that not been addressed uniformly through adequate practices and processes. In this paper, we highlight various scenarios of stakeholder dissatisfaction in far-shore maintenance of custom built software through real life case snippets and propose a shift-pattern model that provides insights to help improve stakeholder satisfaction. These insights manifest in the form of multiple paradigm shifts which in turn are supported by a collection of practices that can be implemented and embedded into the global delivery model of software maintenance. Further practices can be added by both academia and practitioners to enhance the implementation of the shift-pattern model.