Title :
CASE user satisfaction-Impact evaluations in user organizations
Author_Institution :
Dept. of Math. & Comput. Sci., Aalborg Univ., Denmark
Abstract :
Evaluations of the impact of CASE in user organizations based on data from a combined Danish and Finnish questionnaire study are discussed. How demographic factors, objectives for acquiring CASE, selection criteria, introduction activities, and the internal diffusion of tools relate to impact evaluations of CASE is illustrated using principal component analysis. The study points to organizational aspects rather than technical aspects as critical factors for favorable impacts of CASE
Keywords :
computer aided software engineering; demography; human factors; software selection; software tools; CASE user satisfaction; Impact evaluations; combined Danish-Finnish questionnaire; critical factors; demographic factors; internal tool diffusion; introduction activities; principal component analysis; selection criteria; user organizations; Computer aided software engineering; Computer graphics; Computer science; Costs; Customer satisfaction; Mathematics; Principal component analysis; Productivity; Quality control; Software maintenance;
Conference_Titel :
Computer-Aided Software Engineering, 1993. CASE '93., Proceeding of the Sixth International Workshop on
Print_ISBN :
0-8186-3480-4
DOI :
10.1109/CASE.1993.634807
