CASE user satisfaction-Impact evaluations in user organizations

Author

Aaen, Ivan

Author_Institution

Dept. of Math. & Comput. Sci., Aalborg Univ., Denmark

fYear

1993

fDate

19-23 Jul 1993

Firstpage

66

Lastpage

74

Abstract

Evaluations of the impact of CASE in user organizations based on data from a combined Danish and Finnish questionnaire study are discussed. How demographic factors, objectives for acquiring CASE, selection criteria, introduction activities, and the internal diffusion of tools relate to impact evaluations of CASE is illustrated using principal component analysis. The study points to organizational aspects rather than technical aspects as critical factors for favorable impacts of CASE

Keywords

computer aided software engineering; demography; human factors; software selection; software tools; CASE user satisfaction; Impact evaluations; combined Danish-Finnish questionnaire; critical factors; demographic factors; internal tool diffusion; introduction activities; principal component analysis; selection criteria; user organizations; Computer aided software engineering; Computer graphics; Computer science; Costs; Customer satisfaction; Mathematics; Principal component analysis; Productivity; Quality control; Software maintenance;

fLanguage

English

Publisher

ieee

Conference_Titel

Computer-Aided Software Engineering, 1993. CASE '93., Proceeding of the Sixth International Workshop on

ISSN

1066-1387

Print_ISBN

0-8186-3480-4

Type

conf

DOI

10.1109/CASE.1993.634807

Filename

634807