• DocumentCode
    2138994
  • Title

    Interorganizational Citizenship Behavior, Social Capital and Buyer Performance in Supplier-Buyer Relationships: A Theoretical Model

  • Author

    Wan, Yanchun ; Chen, Chunhua

  • Author_Institution
    South China Univ. of Technol., Guangzhou, China
  • fYear
    2010
  • fDate
    24-26 Aug. 2010
  • Firstpage
    1
  • Lastpage
    4
  • Abstract
    Social capital between supplier-buyer relationships is growing a key factor to affect firm competitive advantage. Study on interorganizational citizenship behavior (ICB) is rare by now. Drawing on OCB and social capital theories, this paper considers the relationship comprehensively among ICB, social capital and buyer performance improvement in supplier-buyer relationships, proposes a new concept model and the corresponding propositions. In the concept model, social capital firsly mediates the relationship between ICB and firm level performance. Future research implications are discussed in the end of the paper.
  • Keywords
    customer relationship management; supply chain management; ICB; interorganizational citizenship behavior; social capital; supplier-buyer relationship; Context; Organizations; Presses; Psychology; Supply chains;
  • fLanguage
    English
  • Publisher
    ieee
  • Conference_Titel
    Management and Service Science (MASS), 2010 International Conference on
  • Conference_Location
    Wuhan
  • Print_ISBN
    978-1-4244-5325-2
  • Electronic_ISBN
    978-1-4244-5326-9
  • Type

    conf

  • DOI
    10.1109/ICMSS.2010.5575781
  • Filename
    5575781