Title :
Research on Customs Service Quality of Power Enterprise Based on Rough Set Theory
Author :
Zeng Ming ; Wang Xiaolu ; Xu Zizhi ; Tian Kuo
Author_Institution :
Res. Advisory Center of Energy & Electr. Econ., North China Electr. Power Univ., Beijing, China
Abstract :
By rough set theory applied to the basic concepts of electricity customers in the analysis of the quality of services, focused on how to measure the importance of attributes specific to the method used in the analysis. Through Zigong customers´ questionnaire of service quality as an example, the analysis indicates that the approach based on rough set of customer service quality can simple and effective analyze the important influencing factors on the quality of customer service, and provide a theoretical basis for future power enterprises to improve service quality.
Keywords :
customer services; electricity; power system economics; quality of service; rough set theory; Zigong customer questionnaire; customs service quality; electricity customers; power enterprises; quality of services; rough set theory; Customer service; Decision making; Economic indicators; Electric variables measurement; Information analysis; Information systems; Power generation economics; Quality of service; Rough sets; Set theory;
Conference_Titel :
Management and Service Science, 2009. MASS '09. International Conference on
Conference_Location :
Wuhan
Print_ISBN :
978-1-4244-4638-4
Electronic_ISBN :
978-1-4244-4639-1
DOI :
10.1109/ICMSS.2009.5303880
