DocumentCode
2152066
Title
SERVQUAL-Based Evaluation Study on the Quality of Community-Based Service Provided by University-Affiliated Stadiums
Author
Yang, Xin-Sheng ; Zhu, Yong-Yue
Author_Institution
Sport Dept., Jiangsu Univ., Zhenjiang, China
fYear
2010
fDate
24-26 Aug. 2010
Firstpage
1
Lastpage
4
Abstract
To improve the community-based service provided by university-affiliated stadiums is a win-win situation for both the university and the community. Based on the SERVQUAL model, this paper firstly establishes an index system for evaluating the quality of community-based service provided by university-affiliated stadiums and then constructs an evaluation model by applying the method of Fuzzy Analytic Hierarchy Process (FAHP). The empirical results suggest that the evaluation system is easy to operate and has desirable application value.
Keywords
Web services; fuzzy set theory; FAHP; SERVQUAL-based evaluation; community-based service; fuzzy analytic hierarchy process; university-affiliated stadiums; Analytical models; Biological system modeling; Communities; Educational institutions; Indexes;
fLanguage
English
Publisher
ieee
Conference_Titel
Management and Service Science (MASS), 2010 International Conference on
Conference_Location
Wuhan
Print_ISBN
978-1-4244-5325-2
Electronic_ISBN
978-1-4244-5326-9
Type
conf
DOI
10.1109/ICMSS.2010.5576339
Filename
5576339
Link To Document