DocumentCode
2153533
Title
A Study on the ECR Method Evaluation of Urban Rail Transit Service Quality
Author
Liu, Zhigang ; He, Jing
Author_Institution
Sch. of Urban Railway Transp., Shanghai Univ. of Eng. Sci., SUES, Shanghai, China
fYear
2010
fDate
24-26 Aug. 2010
Firstpage
1
Lastpage
6
Abstract
In this study rational evaluation indicators were established to study Shanghai urban rail transit system, and the method of Extended Contributive Rule (ECR) was used to hierarchically analyze rail transit service quality, determines the different levels of service, and identifies various people groups´ requirement difference in the service quality. It was aimed to objectively evaluate Shanghai urban rail transit service quality and provide the rail transit operator with service improvement measures.
Keywords
railways; rapid transit systems; ECR method; Shanghai urban rail transit service quality; extended contributive rule; rational evaluation indicators; service improvement measures; Companies; Customer service; Equations; Indexes; Rails; Thyristors; Transportation;
fLanguage
English
Publisher
ieee
Conference_Titel
Management and Service Science (MASS), 2010 International Conference on
Conference_Location
Wuhan
Print_ISBN
978-1-4244-5325-2
Electronic_ISBN
978-1-4244-5326-9
Type
conf
DOI
10.1109/ICMSS.2010.5576399
Filename
5576399
Link To Document