Title :
Notice of Retraction
Evaluation on Customer Satisfaction of Hubei Unicom Wuhan Branch
Author :
Xiong Ying ; Peiyuan Lian ; Liu Yang ; Chao Wang
Author_Institution :
Sch. of Econ. & Manage., China Univ. of Geosci., Wuhan, China
Abstract :
Notice of Retraction
After careful and considered review of the content of this paper by a duly constituted expert committee, this paper has been found to be in violation of IEEE´s Publication Principles.
We hereby retract the content of this paper. Reasonable effort should be made to remove all past references to this paper.
The presenting author of this paper has the option to appeal this decision by contacting TPII@ieee.org.
This paper takes Hubei Unicom Wuhan Branch as research object.Then customer satisfaction evaluation model and the corresponding evaluation index system of HUWB (short for Hubei Unicom Wuhan Branch) are constructed according to the characteristic of mobile communication industry by designing specific questionnaire and investigation, chooses AHP method to define the weight of each index, and uses the weighted average method to quantify the value of HUWB´s customer satisfaction, and analysis and management suggestions are given based on the current situation of HUWB´s customer satisfaction.
Keywords :
customer satisfaction; mobile communication; telecommunication industry; telecommunication network management; customer satisfaction; evaluation index system; mobile communication industry; Biological system modeling; Customer satisfaction; Economics; Educational institutions; Indexes; Industries; Mobile communication;
Conference_Titel :
Management and Service Science (MASS), 2010 International Conference on
Conference_Location :
Wuhan
Print_ISBN :
978-1-4244-5325-2
DOI :
10.1109/ICMSS.2010.5576748
