Title :
A QoE Based Evaluation of Service Quality on Wap in Wireless Network
Author :
Du, Yu ; Zhou, Wenan ; Chen, Baofu ; Song, Junde
Author_Institution :
Beijing Univ. of Posts & Telecommun., Beijing, China
Abstract :
Service oriented management are focused on service quality rather than network performance. Evaluation based on customer perception of service quality is playing a very important role in service supporting and management. Effective evaluation of service quality can help service provider to increase customer satisfaction. In this paper, we propose three layers evaluation architecture and give the analysis of QoE factors and the extraction of QoS parameters in detail. Evaluation algorithm based on fuzzy analytic hierarchy process is discussed and applied on the WAP service. The experiment demonstrates that the QoS parameters with the greater weight should be focused on the improvement of customer perception.
Keywords :
customer satisfaction; fuzzy set theory; quality of service; radio networks; QoS parameters; WAP service; customer satisfaction; fuzzy analytic hierarchy process; service oriented management; service quality evaluation; wireless network; Algorithm design and analysis; Customer satisfaction; Information analysis; Performance analysis; Quality management; Quality of service; Telecommunication network management; Wireless application protocol; Wireless communication; Wireless networks;
Conference_Titel :
Wireless Communications, Networking and Mobile Computing, 2009. WiCom '09. 5th International Conference on
Conference_Location :
Beijing
Print_ISBN :
978-1-4244-3692-7
Electronic_ISBN :
978-1-4244-3693-4
DOI :
10.1109/WICOM.2009.5304505
