DocumentCode
2166565
Title
A research on how e-government promote service quality of government in China
Author
Wu, Xiao-Bo ; Wang, Qing-ran ; Yao, Ming-ming
Author_Institution
School of Management, Zhejiang University, Hangzhou, China
fYear
2010
fDate
4-6 Dec. 2010
Firstpage
2555
Lastpage
2558
Abstract
Service quality is an important index to value working effect of government. As a new type of service management, e-government could play a positive role to service quality of government. This paper research how e-government influences service quality. We find out the function, variables and the most important variables. Following that, we put forward some measure and proposals on how to improve service quality of Chinese government and some future research.
Keywords
Correlation; Electronic government; Mathematical model; Probability; Regression analysis; Standards; e-government; function research; service management; service quality;
fLanguage
English
Publisher
ieee
Conference_Titel
Information Science and Engineering (ICISE), 2010 2nd International Conference on
Conference_Location
Hangzhou, China
Print_ISBN
978-1-4244-7616-9
Type
conf
DOI
10.1109/ICISE.2010.5691961
Filename
5691961
Link To Document