Title :
A research on how e-government promote service quality of government in China
Author :
Wu, Xiao-Bo ; Wang, Qing-ran ; Yao, Ming-ming
Author_Institution :
School of Management, Zhejiang University, Hangzhou, China
Abstract :
Service quality is an important index to value working effect of government. As a new type of service management, e-government could play a positive role to service quality of government. This paper research how e-government influences service quality. We find out the function, variables and the most important variables. Following that, we put forward some measure and proposals on how to improve service quality of Chinese government and some future research.
Keywords :
Correlation; Electronic government; Mathematical model; Probability; Regression analysis; Standards; e-government; function research; service management; service quality;
Conference_Titel :
Information Science and Engineering (ICISE), 2010 2nd International Conference on
Conference_Location :
Hangzhou, China
Print_ISBN :
978-1-4244-7616-9
DOI :
10.1109/ICISE.2010.5691961
