• DocumentCode
    2170531
  • Title

    Research of SOA-Based CRM in Telecommunications Industry

  • Author

    Fu, Xiang-Ling ; Yu Ya-nan ; Song Mao-qiang ; Qi Jia-yin

  • Author_Institution
    Sch. of Software Eng., Beijing Univ. of Posts & Telecommun., Beijing, China
  • fYear
    2010
  • fDate
    24-26 Aug. 2010
  • Firstpage
    1
  • Lastpage
    4
  • Abstract
    This paper first analyzes the architecture of the existing CRM in operators and its disadvantages. When operators integrate the 3G services into their business, it is necessary to propel their business support system shift from DOA (data-oriented architecture) to SOA (service-oriented architecture).Then an architecture of the CRM system based on SOA is presented. The paper finally takes an example of how to integrate the CRM and SFS based on SOA.
  • Keywords
    3G mobile communication; customer relationship management; telecommunication network management; 3G services; CRM; DOA; SOA; business support system; customer relationship management; data-oriented architecture; service-oriented architecture; telecommunications industry; Automation; Business; Computer architecture; Couplings; Service oriented architecture; Software; Telecommunications;
  • fLanguage
    English
  • Publisher
    ieee
  • Conference_Titel
    Management and Service Science (MASS), 2010 International Conference on
  • Conference_Location
    Wuhan
  • Print_ISBN
    978-1-4244-5325-2
  • Electronic_ISBN
    978-1-4244-5326-9
  • Type

    conf

  • DOI
    10.1109/ICMSS.2010.5577074
  • Filename
    5577074
    • Link To Document
    https://search.isc.ac/dl/search/defaultta.aspx?DTC=49&DC=2170531