Study on Third Party Logistics Design Model of SCR

Author

Zhou Jianheng

Author_Institution

Glorious Sun Sch. of Bus. & Manage., Donghua Univ., Shanghai, China

fYear

2009

fDate

24-26 Sept. 2009

Firstpage

1

Lastpage

4

Abstract

Fore passed literature of TPL CSD are not perfect due to ignore the impact of the relationship between the measures of CSD and the measures of TPL cost, by introducing the concept of Service Cost Relation (SCR), transferred the voice of customer (VoC) to the Service Costs (SCs) which is concerned by provider of logistic service. Based on the stated cost budget, customer requirements (CRs) drives all process of logistic service design in SCR. With this model, every SCs has a target value and satisfy level, and more than one solution can be obtained for TPL under different possibility levels in order to satisfy the design budget.

Keywords

customer satisfaction; logistics; supply chain management; customer requirements; logistic service provider; service cost relation; third party logistics design; voice of customer; Cost function; Customer relationship management; Customer satisfaction; Distribution functions; Logistics; Performance evaluation; Quality management; Sun; Supply chain management; Thyristors;

fLanguage

English

Publisher

ieee

Conference_Titel

Wireless Communications, Networking and Mobile Computing, 2009. WiCom '09. 5th International Conference on

Conference_Location

Beijing

Print_ISBN

978-1-4244-3692-7

Electronic_ISBN

978-1-4244-3693-4

Type

conf

DOI

10.1109/WICOM.2009.5304736

Filename

5304736