DocumentCode :
2173349
Title :
The Theory and Empirical Study on the Sensation Scenario Analysis Based on the Customer Perceived Value
Author :
Chen, Jingdong ; Hu, Yilin
Author_Institution :
Sch. of Econ. & Manage., Xi´´an Univ. of Technol., Xi´´an, China
fYear :
2010
fDate :
24-26 Aug. 2010
Firstpage :
1
Lastpage :
4
Abstract :
As the perceived uniqueness of the service sector not only has the characteristics of the service itself, while the customer perceptions of quality expectations is difficult, as easy-to-measure benefits such as goods, how to determine and achieve customer perceived value will be of particular importance. In this paper, cognitive psychology, the concept of the environment, competitiveness, competitor information, and other scenario analysis, and construct structural equation model, to validate the perception scenario the impact of perceived value to the customer.
Keywords :
cognition; customer services; psychology; service industries; cognitive psychology; competitor information; customer perceived value; sensation scenario analysis; service sector; structural equation model; Analytical models; Business; Cognition; Economics; Industries; Interviews; Psychology;
fLanguage :
English
Publisher :
ieee
Conference_Titel :
Management and Service Science (MASS), 2010 International Conference on
Conference_Location :
Wuhan
Print_ISBN :
978-1-4244-5325-2
Electronic_ISBN :
978-1-4244-5326-9
Type :
conf
DOI :
10.1109/ICMSS.2010.5577178
Filename :
5577178
Link To Document :
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