DocumentCode
2173349
Title
The Theory and Empirical Study on the Sensation Scenario Analysis Based on the Customer Perceived Value
Author
Chen, Jingdong ; Hu, Yilin
Author_Institution
Sch. of Econ. & Manage., Xi´´an Univ. of Technol., Xi´´an, China
fYear
2010
fDate
24-26 Aug. 2010
Firstpage
1
Lastpage
4
Abstract
As the perceived uniqueness of the service sector not only has the characteristics of the service itself, while the customer perceptions of quality expectations is difficult, as easy-to-measure benefits such as goods, how to determine and achieve customer perceived value will be of particular importance. In this paper, cognitive psychology, the concept of the environment, competitiveness, competitor information, and other scenario analysis, and construct structural equation model, to validate the perception scenario the impact of perceived value to the customer.
Keywords
cognition; customer services; psychology; service industries; cognitive psychology; competitor information; customer perceived value; sensation scenario analysis; service sector; structural equation model; Analytical models; Business; Cognition; Economics; Industries; Interviews; Psychology;
fLanguage
English
Publisher
ieee
Conference_Titel
Management and Service Science (MASS), 2010 International Conference on
Conference_Location
Wuhan
Print_ISBN
978-1-4244-5325-2
Electronic_ISBN
978-1-4244-5326-9
Type
conf
DOI
10.1109/ICMSS.2010.5577178
Filename
5577178
Link To Document