• DocumentCode
    2173349
  • Title

    The Theory and Empirical Study on the Sensation Scenario Analysis Based on the Customer Perceived Value

  • Author

    Chen, Jingdong ; Hu, Yilin

  • Author_Institution
    Sch. of Econ. & Manage., Xi´´an Univ. of Technol., Xi´´an, China
  • fYear
    2010
  • fDate
    24-26 Aug. 2010
  • Firstpage
    1
  • Lastpage
    4
  • Abstract
    As the perceived uniqueness of the service sector not only has the characteristics of the service itself, while the customer perceptions of quality expectations is difficult, as easy-to-measure benefits such as goods, how to determine and achieve customer perceived value will be of particular importance. In this paper, cognitive psychology, the concept of the environment, competitiveness, competitor information, and other scenario analysis, and construct structural equation model, to validate the perception scenario the impact of perceived value to the customer.
  • Keywords
    cognition; customer services; psychology; service industries; cognitive psychology; competitor information; customer perceived value; sensation scenario analysis; service sector; structural equation model; Analytical models; Business; Cognition; Economics; Industries; Interviews; Psychology;
  • fLanguage
    English
  • Publisher
    ieee
  • Conference_Titel
    Management and Service Science (MASS), 2010 International Conference on
  • Conference_Location
    Wuhan
  • Print_ISBN
    978-1-4244-5325-2
  • Electronic_ISBN
    978-1-4244-5326-9
  • Type

    conf

  • DOI
    10.1109/ICMSS.2010.5577178
  • Filename
    5577178