Title :
An Investigation and Analysis of the Satisfaction Degree of Administrative Staff in the Service Industry--On the Basis of Human Resources Research of the Headquarters of New Century Tourism Group
Author :
Yan, Song ; Song Yan
Author_Institution :
Zhejiang Int. Maritime Coll., Zhoushan, China
Abstract :
Employee satisfaction is a key indicator of measuring the success of human resource management in modern hotels. Adopting SPSS15.0, this article has a descriptive analysis of the issues of the employees´ being satisfied or not, the most satisfying factors, the most dissatisfying factors, the impact of gender on satisfaction, the impact of work experience on the turnover intention and so on. After this, the article also gives some suggestions on how to improve the employees´ satisfaction.
Keywords :
employee welfare; gender issues; hotel industry; personnel; New Century Tourism Group; SPSS15.0; administrative staff; employee satisfaction; gender; human resource management; human resources research; modern hotel; satisfaction degree; service industry; turnover intention; work experience; Educational institutions; Humans; Industries; Lead; Personnel; Training;
Conference_Titel :
Management and Service Science (MASS), 2010 International Conference on
Conference_Location :
Wuhan
Print_ISBN :
978-1-4244-5325-2
Electronic_ISBN :
978-1-4244-5326-9
DOI :
10.1109/ICMSS.2010.5577242
