Study on Service Quality Management in Social Service Projects

Social service project is a kind of social activity which aims to provide service and whose quality is mostly decided by service quality. Service quality, in essence, is a perception, a result after customers compare the service they have experienced with their expectation. Therefore, service quality management becomes the core of social service project management. Major approaches to improve quality management of social service project include decision making with participance, reasonable authorization to employees, self-determination of service receptor, Strengthening supervision, monitoring and control and evaluation, Service recovery in time, improving the skill of interpersonal relationship and properly handling relations with customers.