Allocating outpatient clinic services using simulation and linear programming

A large number of operational tools exist to help researchers determine business solutions for their customers. Each individual tool serves a distinct purpose for specific types of problems. Deciding which tool to use requires knowledge and experience. Sometimes, the researcher should integrate several tools because each tool may get too complex or not form a complete solution. This paper discusses how simulation, linear programming and spreadsheet analysis were integrated to help a new hospital determine ideal space assignments, schedule configurations and throughput targets for numerous clinic services.